Terms and Conditions | The Grand River Lounge

Introduction and acceptance of terms

These Terms and Conditions govern your access to and use of the Copperan Dwillow website and The Grand River Lounge services, including dining and social poker entertainment. By accessing the website or entering the venue, you accept these terms in full. If you do not agree, you must not use the website or participate in any lounge activities. The terms apply to all visitors, diners, and poker guests.

For clarity, the following definitions apply throughout this document:

Lounge refers to The Grand River Lounge at 1 Riverside Drive, Sydney NSW 2000, Australia.
Poker activities means all hosted, non-wagering poker games using social chips and tournament points.
Booking refers to any reservation for dining or poker seats made via the reservation URL.

Website use and intellectual property

You may access and view the website for personal, non-commercial purposes related to learning about The Grand River Lounge and making bookings. The following uses are prohibited:

Copying, reproducing, or distributing any content without prior written consent.
Automated data collection or scraping.
Using the website in any way that disrupts its operation.

All content on this website, including text, graphics, logos, and images, is owned by or licensed to Copperan Dwillow. The brand mark and wordmark are protected trademarks. No licence is granted for any use beyond personal viewing, and unauthorised use may result in legal action.

Bookings and reservations

All reservations for dining and poker seats must be made through the official reservation link. Bookings are subject to availability, and you must provide accurate contact information. Special requests are not guaranteed unless confirmed by the venue.

Cancellations must be made at least 24 hours in advance to avoid a no-show fee. The venue reserves the right to release unclaimed tables after 15 minutes past the booking time, and repeated no-shows may result in booking restrictions.

Poker seat bookings are for social, non-wagering play only and are subject to the same cancellation terms. Seats are allocated on a first-come, first-served basis within each session. You may be asked to confirm your understanding of the house rules before play, and the venue may reallocate seats to ensure balanced tables.

Poker lounge terms and non-wagering policy

All poker games at The Grand River Lounge are strictly social and non-wagering. No real money, cash, or anything of value is ever wagered. Players use social chips provided by the venue, and tournament points are awarded for entertainment purposes only. Points have no cash value and cannot be exchanged for money or prizes of monetary value.

Winners of poker sessions may receive dining prizes or recognition, but these are not gambling winnings. Prizes are at the venue's discretion and may include complimentary dishes or beverages. Prizes cannot be transferred or redeemed for cash, and the venue reserves the right to modify prize offerings.

The Grand River Lounge operates in full compliance with Australian laws regarding social gaming and hospitality. No gambling licence is required for non-wagering social poker. The venue promotes responsible entertainment, and any guest found attempting to wager real money will be asked to leave.

Guest conduct and house rules

Guests are expected to behave respectfully towards staff and other patrons at all times. Disruptive, abusive, or intoxicated behaviour will not be tolerated. The venue reserves the right to refuse entry or service, and the dress code is smart casual.

During poker sessions, players must follow the dealer's instructions and adhere to standard social poker etiquette. No collusion or cheating of any kind is permitted. Mobile phones should be silenced at the table, and players must not discuss hands in a way that influences play.

Liability and indemnification

To the extent permitted by law, The Grand River Lounge is not liable for any indirect or consequential loss arising from your use of the website or participation in lounge activities. The venue is not responsible for lost or stolen personal items, and guests participate in poker activities at their own risk. Nothing in these terms excludes liability for death or personal injury caused by negligence.

You agree to indemnify The Grand River Lounge against any claims arising from your breach of these terms or your conduct at the venue. This includes damage to venue property, and you are responsible for your own actions and those of your guests.

Privacy and data protection

Your use of the website and lounge services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. We collect information necessary for bookings and service improvement, and we do not sell your personal data. For full details, please review the Privacy Policy.

Governing law and dispute resolution

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales. If any provision is found invalid, the remaining terms continue in effect.

We encourage you to contact us first to resolve any concerns informally before pursuing formal legal action. You can reach us using the following details:

Email: [email protected]
Phone: +61 421 683 945
We aim to respond within 5 business days.

Changes to these terms and effective date

These Terms and Conditions are effective as of 5 September 2026. We may update them from time to time, and the latest version will always be posted on this page. Material changes will be highlighted on the website. Continued use of the website after changes constitutes acceptance, and we recommend reviewing this page periodically.

Contact for legal inquiries

For any questions or concerns regarding these Terms and Conditions, please contact us using the details below.

Email: [email protected]
Phone: +61 421 683 945
Address: 1 Riverside Drive, Sydney NSW 2000, Australia