Privacy Policy
The Grand River Lounge is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a dining reservation, or participate in our social poker lounge activities.
We only collect information necessary to provide our hospitality services. We do not collect or store any financial information related to wagering, as our poker lounge operates strictly with social chips and tournament points. This policy applies to all visitors to our website and guests of our venue.
This privacy policy is effective as of 5 September 2026. We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.
Information We Collect
Personal information you provide
When you make a reservation for dining or a poker seat, or contact us, we may collect your name, email address, phone number, and any dietary requirements or special requests you choose to share.
- Reservation details — date, time, and party size.
- Poker lounge preferences — preferred game type or skill level.
- Communications — messages you send to us via email or contact forms.
Information collected automatically
When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, pages visited, and time spent on pages.
- This information is collected through cookies and similar technologies.
- It helps us improve our website and understand how visitors interact with our poker and dining content.
Information from third parties
We may receive information about you from third-party booking platforms or social media if you interact with us through those channels. This information is limited to what is necessary to manage your reservation or respond to your inquiry.
How We Use Your Information
Providing our services
We use your information to manage your dining reservations and poker seat bookings, communicate with you about your visit, and accommodate any special requests.
- Sending booking confirmations and reminders.
- Personalising your experience at our poker lounge, such as seating preferences.
Improving our website and services
We analyse usage data to understand how visitors interact with our website, which helps us enhance the user experience and develop new offerings for our dining and poker guests. Analytics data is aggregated and does not identify you personally.
Marketing communications
With your consent, we may send you promotional emails about upcoming poker nights, dining specials, or private events. You can opt out at any time. We will never send marketing communications without your explicit consent, and opt-out instructions are included in every email.
Disclosure of Your Information
Service providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing reservations, or sending communications. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Examples include booking platform providers and email service providers.
- We do not sell your personal information to any third party.
Legal requirements
We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of The Grand River Lounge, our guests, or others. This includes responding to lawful requests from public authorities.
Cookies and Tracking Technologies
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
Types of cookies we use
- Essential cookies — necessary for the website to function and cannot be disabled.
- Analytics cookies — help us see which pages are popular, including our poker lounge and dining pages.
- Preference cookies — remember your choices. You can manage cookie preferences through your browser settings.
Data Security
Our security measures
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
- Data is stored on secure servers with restricted access.
- We regularly review our security practices to ensure they remain effective.
- No system is 100% secure, but we strive to protect your information to the best of our ability.
Data Retention
Retention period
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Reservation records are typically kept for 12 months after your visit.
- Marketing consent information is kept until you withdraw consent.
Your Rights and Choices
Access and correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details provided in the Contact section below.
Opt-out of marketing
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opt-out requests are processed promptly.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us and we will respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner (OAIC). We take all privacy complaints seriously and will investigate thoroughly.
Third-Party Links
External sites
Our website may contain links to third-party websites, such as our booking platform. This privacy policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information. We are not responsible for the privacy practices of external sites.
Children's Privacy
Age restriction
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.
- Our poker lounge is strictly for adults aged 18 and over.
- Dining services may be available to minors accompanied by adults, but we do not intentionally collect their information.
Changes to This Policy
Policy updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically. Material changes may be notified via email or a prominent notice on our website.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us using the details below.
- Email: [email protected]
- Phone: +61 421 683 945
- Address: 1 Riverside Drive, Sydney NSW 2000, Australia